Terms and conditions
1. Woolcraft with Wensleydale is a rural enterprise owned and run by
Julia Desch at Causeway Farm Barn. It is not a company, but a "sole
trader" business.
2.We operate an ethical and sustainable policy towards our sheep and
our products. We buy in some additional pure Wensleydale fibre from
local flocks who are personally known to us and who operate in a similar
way. All our processes are home/locally carried out with the exception
of tanned skins. These are sent to Devonia Tannery as they are the only
people able to cure longer wool.
3. Our regular products and prices are shown on the website. Prices may
be reviewed and increased in line with production costs. Any increases
will be shown on the website and on our printed price list.
4. We produce very small quantities of each sliver, roving, yarn. Each
run will be unique and subject to variation in tone and worsted spun
yarn is given a Series Number shown on the yarn label. Please ensure
you order enough to avoid disappointment part way through your project.
5. Not all our products are continuously available due to quality
fibre shortage. We welcome email enquiries ahead of time.
6.There is no minimum order, but you need to factor in a £2.50 handling
charge, plus the cost of actual postage by Royal Mail.
7. We aim to complete our orders and send them to you within 14 days.
If there is a production delay we will let you know.
8. We do not accept Credit Cards, but we can accept payment by cheque,
or internet bank transfer. If you order from us we will advise you of
the total amount, so you can arrange payment before we send the goods to
you.
9.Choosing speciality wool and fibre products is a personal process and
we are happy to answer as many questions as you may have before you make
your decision. We are also open to visitors by prior arrangment.
10. We can only accept Returns which are in the same condition as
when they are sent out i.e. yarn/roving must remain banded and TOPS
remain packeted. Worn garments will not be accepted. please contact us
first to discuss the problem and agree the remedial action.
11. We advise customers to handwash at low temperature (30 degrees), dry
flat or dry clean only where appropriate. We cannot take responsibility
for unnecessary damage to any of our products. They have all been tested
over a number of years before being marketed.
12. Please contact us first if you wish to discuss any of these points
and if you do have to return an item you have 14 days from the date of
purchase.
13. Occasionally we make mistakes and if we do we will do our very best
to put them right. We value our customers and aim to give a personal
service.
14. We aim to give accurate descriptions and images of all our products,
but we will always provide further details if required.